Hopeful travellers STILL queue for passports branded a 'shambles'06/07/2022
Hopeful travellers STILL queue for passports despite service being branded a ‘shambles’ and ongoing flights chaos at airports
- 90 percent of passport applications have been completed within six weeks
- 100 people were waiting outside the passport office before it even opened
- One said: ‘This is a shambles. The system is broken. They need to get more staff’
Desperate holidaymakers branded the UK passport system a ‘shambles’ yesterday as they queued in the rain for travel documents.
Around 100 people were waiting outside the passport office in Peterborough, Cambridgeshire, before doors opened at 8am.
Some became involved in heated exchanges with officials who went along the queue asking questions and explaining that only those travelling within the next 48 hours would be seen.
Among those left disappointed – and likely to miss out on her £2,000 holiday to Greece – was Sophie Gregory, 20. The NHS radiologist, who is supposed to be travelling on Sunday, was denied an appointment despite driving for four hours from Wigan, Greater Manchester.
A Home Office spokesman said that 90 per cent of passport applications have been completed within six weeks
‘The system doesn’t work. We pay for this and nothing is working because people can’t get passports,’ she said. ‘You can’t get an appointment online and there’s no one to speak to. We might have to risk it at the airport.’
David Kolodynski, from Nottingham, was hoping to get a passport for his ten-year-old son before their £3,000 holiday to Egypt tomorrow. However, he was told that his application wouldn’t be considered as it was made less than six weeks ago.
The housing officer said: ‘This is a shambles. The system is broken. They need to get more staff and more money in.’
A Home Office spokesman said that 90 per cent of passport applications have been completed within six weeks.
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