Up to 2,000 people without internet after RATS chew through cables

Up to 2,000 people without internet after RATS chew through cables

10/19/2021

Up to 2,000 residents are left without internet after RATS chewed through broadband cables in Devon

  • Openreach told customers that rats chewing on cables was to blame for outage
  • Firm sent engineers to solve the problem but did not give estimated repair time 
  • It operates digital network in the area, used by BT, Vodafone, Plusnet and others 

Almost 2,000 people have been left without WiFi after rats reportedly chewed their way through internet cables over the weekend.

Engineers from Openreach were sent to solve the problem in Torridge, Devon, but gave no estimated repair time.

According to the firm, which operates the digital network in the area, used by BT, Vodafone, Plusnet, Sky and others, rodents were to blame for the outage.

Around 1,800 residents across Torridge were said to be left without internet access.

A spokesman said: ‘Our telephone and broadband network in and around the Bideford, Clovelly, Hartland and Horns Cross exchange areas has been damaged by rodents.

‘The outage is currently affecting approximately 1,800 customers.

Rats are thought to be behind an internet outage in Torridge, Devon, after reportedly chewing on cables 

Homes in Torridge affected by the outage have been confirmed in Bideford, Clovelly, Hartland, Horns Cross, Parkham, Woolfardisworthy and Buckland Brewer

‘Our engineers are working hard to get the repairs done quickly and safely; we don’t have an estimated repair time yet but will keep you updated as they progress.

‘We understand how frustrating this must be for anyone affected and thank residents and businesses for their patience.

‘We encourage anyone experiencing any disruption with their service to report it to their provider who will then inform us.’

Homes affected by the outage have been confirmed in Bideford, Clovelly, Hartland, Horns Cross, Parkham, Woolfardisworthy and Buckland Brewer, reported Devon Live. 

It comes after properties in Torridge were left without internet for 22 hours between October 9 and 10.

Mail Online has contacted Openreach for an update. 

There has been a string of outages across internet providers, mobile phone networks and social media companies over the past two months.

It comes after properties in Torridge were left without internet for 22 hours between October 9 and 10 (Pictured: Clovelly, Torridge)

On October 14, the Three network was down for seven hours, with its customers unable to make or receive phone calls.

Just 10 days earlier, all Facebook-owned apps, including Whatsapp and Instagram, were offline for almost seven hours during a massive worldwide crash.

And on September 16, Sky Broadband and Talk were also down for two hours, leaving users across East and Central Scotland unable to access the internet.

The outages have come at a time when more and more people are reliant on stable internet connections due to an increase in working from home. 

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